After 2 years of consolidation, Vietnam Airport Ground Services Co., Ltd (VIAGS) has affirmed the brand name, quality of service of the leading airports in Vietnam and the region.
Breakthrough after merging
VIAGS was established on 1/1/2016 based on the merger of three ground service companies NIAGS - DIAGS - TIAGS. VIAGS is the first business in Vietnam specializing in providing airport ground services in a uniform, international standard at three airports: Tan Son Nhat, Da Nang and Noi Bai. After merging, all the points of view of the employees together to create the strength to help VIAGS excellently accomplished all assigned tasks, consecutive successes beyond expectations.
VIAGS serves nearly 600 commercial flights a day.
With a staff of skilled workers with a high working intensity, VIAGS has mobilized nearly 5,000 labors and more than 1,200 equipment into service supply chains in the North, Central and South of Vietnam. for nearly 70 airlines, accounting for 58% of Vietnam's ground service market share. VIAGS now serves nearly 600 commercial flights, more than 90,000 visitors, nearly 3,300 tons of cargo arriving at NBA, DAD, TSN ports.
Satisfying safety - comfort - punctuality, VIAGS regularly receives compliment letters from partners and positive feedback from customers, most of which are 4-5 star airlines. Since its inception in 2017, VIAGS has consistently won 16 service quality awards from reputable airlines in Southeast Asia and more than 80 airports on its global network. Singapore Airlines, Korean Air, Japan Airlines, Cathay Pacific ...
Continuing its sustained success, in 2017, VIAGS continued to affirm its position on the path of development with proud achievements. According to statistics, in 2017, VIAGS serves a total of 122,616 flights, up 4.5% over 2016, the number of VIAGS passengers served 37,309,286 turns, up 1.3% over the year. Pretax profit was estimated at VND151.8 billion, equivalent to 100.8% of the revised target, up 13.4% compared to 2016. At present, VIAGS is serving an average of 600 flights a day. Approximately 3,300 tons of cargo arrives at NBA, DAD, TSN ports for about 70 airlines, accounting for 58% of Vietnam's ground service market share.
The performance of VIAGS's safety targets in 2017 will also outperform those of 2016 and 2015. The VAGGGS '2016 safety index is being controlled and implemented more effectively. Along with that, VIAGS staff continued to promote good examples of good people, acknowledging 172 cases of employees picked up and returned valuable assets for passengers. In 2017, the total number of VIAGS assets picked up was 13,924, an increase of 17.2% from 2016. Total cash receipts were VND 12,467,529,000, an increase of 55% over 2016. These proved that VIAGS not only provided 4-star service, but also exceed the expectations of customers.
Along with the index of quality of services is increasing, the material and spiritual life of employees has been improved significantly as the average income of workers increases, specifically salary in 2017 compared by 2016; Welfare and care programs are promoted. VIAGS organizes home and abroad relaxation program for staffs in 3 regions. Comprehensive construction works to meet the needs of workers directly block as a place to rest between shifts, bedrooms equipped with full facilities, spray mist cooling system in the parking lot ... reduce the maximum load of photos. The impact of unfavorable weather conditions on the performance of employees. After the merger, the fine arts activities for employees also have the conditions to develop, helping VIAGS staffs in the 3 regions to increase exchanges and cultural integration in the region, more linked to the common goal under one roof. the house named VIAGS ... from which to create a premise to develop modern business culture.
VIAGS staffs serve passengers on board the aircraft.
Serve APEC event successfully
In the overall success of the Vietnam aviation industry, when it has successfully transported and coordinated hundreds of flights of heads of state, delegates attending APEC 2017, VIAGS - the ground services division of Vietnamairlines - for In particular, the official carrier of the Asia-Pacific Economic Cooperation (APEC) summit has played a significant role in carrying out important responsibilities.
Under the direction of the Chief of the Sub-Committee for APEC-VIAGS, General Director Le Cao The, VIAGS successfully completed all assigned tasks. Within the framework of the APEC Summit of 2017, VIAGS has provided safe and efficient 47 destinations to and from the top 17 countries and territories in the world such as Russia, Japan, China, South Korea ... 12 trips to and from Vietnam; Nearly 80 chartered flights, pre-departure and arrival of Ministers, major economic groups with more than 50 aircraft of all kinds such as B747-400 (Japan, Korea), B747-800 (China) , IL96 (Russia), A310 (Canada), A340 (Brunei), B757 (Newealand), B787-800 (Mexico), B767-300 (Chile), B737-800 (Taiwan) extreme from the opinion and the prestigious airlines in the world, leaving a deep impression in the eyes of international collegues.
Towards the 4.0 revolution
After nearly 2 years of full force for the consolidation and development, VIAGS has affirmed its position and continuously improved service quality. Evidence for these unremitting efforts is the most important event of the year: VIAGS - the best ground service provider for Vietnamairlines for 2 consecutive years achieving the quality of 4 star service according to Skytrax standards.
With the goal of development, VIAGS aims to provide the best quality service, especially to meet the high demands of international clients, applying information technology and implementing management systems. modern in service activities are Party Committee, Board of Directors interested, directed in the past. With the fourth revolution in the industry, the so-called Revolution 4.0 is setting new requirements for VIAGS.
Company leaders said that VIAGS is stepping up research and development of IT infrastructure, adopting new standards on technology application in all stages, ensuring connection, sharing, retrieval. The quickest and most timely check of the operating procedures in order to continuously increase productivity. Especially, Mobile Checkin software is used to improve, shorten the time consumed by passengers during check-in (from 3 hours to about 1 hour) and avoid local congestion at major airports.
With the determination in the near future, VIAGS will soon become the first airport service provider in the country and is one of the leading units in the region meeting the standards and application of IT in love. Bridge of the 4.0 revolution poses, affirms the brand and quality of airport ground services.
VIAGS has received numerous awards for quality service.
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VIAGS achievements:
Air Macao recognized as Best Land Serving Company by 2015; Recognized as one of South East Asia's best serving companies in 2015, 2016 by Korean Air. Ranked first among partners serving Eva Air for seven years. Ranked second among partners serving Japan Airline during 3 years. Ranked second among Cathay Dragon service partners for four years. Ground Service Company provides the best service in South East Asia in Q1 of 2016 by Korean Air (Korea). The transit airport is the best passenger rating of 2016 VNA. Ranked No. 1 on Japan Airlines' 2016 punctuality criteria. The best ground service in 2016 by China Airlines (China). Hong Kong's Leading Airport Management and Serving of Best Flight in 2016. The beginning of the airport serves Malaysia Airlines' excellent punctuality in 2016 (Malaysia). Excellent AirMacau's second-largest service provider in 2016. AirMacau's third-best-performing carrier in 2016. The best ground service company of 2017 by Vietnam Airlines.
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