VIAGS Services Conference: Positive in thought and action

Participating in and directing the meeting included the leaders of the Members' Council, the leaders of the company, branches and heads of departments and professional agencies. Besides, there are representatives of staffs and staffs serving directly from 3 regions of the country.

In a serious spirit of responsibility, the conference has actively assessed the quality and security of the VIAGS ground service supply chain in 2017 and outlined the directions and tasks for development. in 2018.

Ms. Pham Thi Thu Nga - Head of TCDV reports the assessment of service activities, the implementation of standards and quality of ground service of VIAGS at the branch in 2017.


 

Ms. Pham Thi Thu Nga, Head of Services Standards Division, said: "In 2017, although there are still some shortcomings that need to be overcome in 2018, it is not unlikely that VIAGS will actually have. Great strides in the service quality improvement to meet the increasing demand of customers as evidence that the measure of customer satisfaction is the airlines using VIAGS service increased 12 % compared to last year. This is an encouraging result for the efforts of all VIAGS staff members. "

In an effort to promote the spirit and honor of its efforts in contributing to the development of VIAGS in the past year, the conference commended the corporate awards for the service quality in 2017. Da Nang Branch - "Branches are selected by the airlines for the best service quality in 2017," Noi Bai Branch - "Branches committed to quality with the best brands in 2017 "And Tan Son Nhat Branch -" The branch performed the best punctuality index with VNA against the target delivered in 2017 ".

 

VIAGS TSN unit with excellent service quality in 2017 was honored at the conference.

VIAGS NBA with outstanding performance in service quality in 2017 was honored at the conference.


VIAGS DAD with outstanding performance in service quality in 2017 was honored at the conference.

 

In addition, the conference has created a forum for discussion and opportunities for the participants to share ideas and suggestions to improve the quality of services and solve problems in the mining process. Branch. With the view that service quality is not a destination but a process, the turn of the service is a continuous improvement process, so every VIAGS staff is determined to equip themselves. Page is the active in thinking and acting together to make the impossible impossible, together conquer the new tasks and challenges to contribute to the sustainable development of VIAGS.

Speaking at the conference, VIAGS Deputy General Director Nguyen Quang Son emphasized that VIAGS is stepping up research and development of IT infrastructure, applying new standards in technology application. Secure connection, sharing, quick access, and close monitoring of work processes in an effort to increase productivity. Especially, Mobile Checkin software is used to improve, shorten the time consumed by customers when checking in (from 3h to about 1h) and avoid local congestion at major airports.

 

Mr. Nguyen Quang Son - VIAGS Deputy General Director delivered speech at the conference.

Representatives took pictures after the conference.

With the determination of VIAGS to become the leading provider of ground services in the region meeting international standards and improving IT applications as required by the 4.0 revolution, in the coming time there will be many difficulties. Challenges posed to professional agencies as well as direct units, but with the spirit of POSITIVE IN THINKING AND ACTION, VIAGS staffs are determined to realize the goals of the Organization, contributing to to the overall success of VIAGS.

Vân Hà - VIAGS

Other news

PHILIPPINE AIRLINES EXPANDS NETWORK TO HO CHI MINH CITY

PHILIPPINE AIRLINES EXPANDS NETWORK TO HO CHI MINH CITY

At 00:55 on May 3, 2025, at Tan Son Nhat International Airport, VIAGS warmly welcomed the inaugural flight PR587, carrying 169 passengers from Mactan-Cebu International Airport (Philippines) to Ho Chi Minh City. The return flight PR588, with 84 passengers, departed at 01:55, both operated by Philippine Airlines. The launch of this new route connecting Ho Chi Minh City and Lapu-Lapu City, with a frequency of three flights per week, marks a new milestone in Philippine Airlines' expansion in the Vietnamese market. It also reinforces VIAGS’s commitment to consistently supporting and accompanying airlines.
Read More
VIAGS PROUDLY CELEBRATES THE INAUGURAL COMMERCIAL FLIGHT AT TAN SON NHAT TERMINAL 3

VIAGS PROUDLY CELEBRATES THE INAUGURAL COMMERCIAL FLIGHT AT TAN SON NHAT TERMINAL 3

On the morning of April 17, 2025, Vietnam Airport Ground Services Company Limited (VIAGS) proudly provided ground handling services for the first commercial flight operated at Tan Son Nhat International Airport’s newly inaugurated Terminal 3. The historic flight, operated by Vietnam Airlines, connected Ho Chi Minh City and Van Don in both directions.
Read More
VIAGS ACCOMPANIES VIETNAM AIRLINES AT VIETNAM INTERNATIONAL TRAVEL MART (VITM) HANOI 2025

VIAGS ACCOMPANIES VIETNAM AIRLINES AT VIETNAM INTERNATIONAL TRAVEL MART (VITM) HANOI 2025

From April 10 to 13, 2025, Vietnam Airport Ground Services Company Limited (VIAGS) is proud to accompany Vietnam Airlines at the VITM Hanoi 2025, taking place at the ICE Hanoi International Center For Exhibition (Hanoi Friendship Cultural Palace).
Read More
AIR FRANCE INTRODUCES AIRBUS A350 ON PARIS – HO CHI MINH CITY ROUTE

AIR FRANCE INTRODUCES AIRBUS A350 ON PARIS – HO CHI MINH CITY ROUTE

On April 2, 2025, Vietnam Airport Ground Services Company Limited (VIAGS), in collaboration with Air France (AF), proudly welcomed nearly 300 passengers on a flight from Paris to Ho Chi Minh City operated by the next-generation Airbus A350 aircraft. This strategic upgrade demonstrates Air France’s strong commitment to the Vietnamese market, particularly the dynamic and fast-growing Ho Chi Minh City.

Read More
VIAGS WELCOMES PATTAYA AIRWAYS' INAUGURAL CARGO FLIGHT FROM BANGKOK TO HO CHI MINH CITY

VIAGS WELCOMES PATTAYA AIRWAYS' INAUGURAL CARGO FLIGHT FROM BANGKOK TO HO CHI MINH CITY

On April 1, 2025, Vietnam Airport Ground Services Company Limited (VIAGS) was honored to provide airport ground handling services for the first cargo flight operated by Pattaya Airways from Bangkok to Ho Chi Minh City. This marks a significant milestone in the partnership between VIAGS and Pattaya Airways, while also contributing to the promotion of trade between Vietnam and Thailand.

Read More
Vietnam Airport Ground Services Company Limited (VIAGS) is established on 01/01/2016 on the basis of merging three ground service providers Noi Bai, Da Nang and Tan Son Nhat.