VIAGS Services Conference: Positive in thought and action

Participating in and directing the meeting included the leaders of the Members' Council, the leaders of the company, branches and heads of departments and professional agencies. Besides, there are representatives of staffs and staffs serving directly from 3 regions of the country.

In a serious spirit of responsibility, the conference has actively assessed the quality and security of the VIAGS ground service supply chain in 2017 and outlined the directions and tasks for development. in 2018.

Ms. Pham Thi Thu Nga - Head of TCDV reports the assessment of service activities, the implementation of standards and quality of ground service of VIAGS at the branch in 2017.


 

Ms. Pham Thi Thu Nga, Head of Services Standards Division, said: "In 2017, although there are still some shortcomings that need to be overcome in 2018, it is not unlikely that VIAGS will actually have. Great strides in the service quality improvement to meet the increasing demand of customers as evidence that the measure of customer satisfaction is the airlines using VIAGS service increased 12 % compared to last year. This is an encouraging result for the efforts of all VIAGS staff members. "

In an effort to promote the spirit and honor of its efforts in contributing to the development of VIAGS in the past year, the conference commended the corporate awards for the service quality in 2017. Da Nang Branch - "Branches are selected by the airlines for the best service quality in 2017," Noi Bai Branch - "Branches committed to quality with the best brands in 2017 "And Tan Son Nhat Branch -" The branch performed the best punctuality index with VNA against the target delivered in 2017 ".

 

VIAGS TSN unit with excellent service quality in 2017 was honored at the conference.

VIAGS NBA with outstanding performance in service quality in 2017 was honored at the conference.


VIAGS DAD with outstanding performance in service quality in 2017 was honored at the conference.

 

In addition, the conference has created a forum for discussion and opportunities for the participants to share ideas and suggestions to improve the quality of services and solve problems in the mining process. Branch. With the view that service quality is not a destination but a process, the turn of the service is a continuous improvement process, so every VIAGS staff is determined to equip themselves. Page is the active in thinking and acting together to make the impossible impossible, together conquer the new tasks and challenges to contribute to the sustainable development of VIAGS.

Speaking at the conference, VIAGS Deputy General Director Nguyen Quang Son emphasized that VIAGS is stepping up research and development of IT infrastructure, applying new standards in technology application. Secure connection, sharing, quick access, and close monitoring of work processes in an effort to increase productivity. Especially, Mobile Checkin software is used to improve, shorten the time consumed by customers when checking in (from 3h to about 1h) and avoid local congestion at major airports.

 

Mr. Nguyen Quang Son - VIAGS Deputy General Director delivered speech at the conference.

Representatives took pictures after the conference.

With the determination of VIAGS to become the leading provider of ground services in the region meeting international standards and improving IT applications as required by the 4.0 revolution, in the coming time there will be many difficulties. Challenges posed to professional agencies as well as direct units, but with the spirit of POSITIVE IN THINKING AND ACTION, VIAGS staffs are determined to realize the goals of the Organization, contributing to to the overall success of VIAGS.

Vân Hà - VIAGS

Other news

VIAGS TAN SON NHAT SAFETY SERVED 181 TAKING OFF/LANDING FLIGHTS DURING CLOSING TIME OF TAN SON NHAT AIRPORT DUE TO THE INCIDENT ON JUNE 14, 2020

VIAGS TAN SON NHAT SAFETY SERVED 181 TAKING OFF/LANDING FLIGHTS DURING CLOSING TIME OF TAN SON NHAT AIRPORT DUE TO THE INCIDENT ON JUNE 14, 2020

Due to an airplane accident of an airline at 10:10 AM on June 14, 2020, Tan Son Nhat airport was temporarily closed until after 18:00 PM on the same day, many flights were delayed, canceled, changed the landing airport, etc.

Read More
VIAGS TAN SON NHAT THOUGHTFUL SERVED FLIGHTS OF JETSTAR PACIFIC WITH AIRCRAFT IN WET LEASE WITH VIETNAM AIRLINES

VIAGS TAN SON NHAT THOUGHTFUL SERVED FLIGHTS OF JETSTAR PACIFIC WITH AIRCRAFT IN WET LEASE WITH VIETNAM AIRLINES

From April 15 to June 30, 2020, VIAGS Tan Son Nhat will carry out the service for flights of Vietnam Airlines in wet-lease for Jetstar Pacific on domestic routes including HAN-SGN, HAN/SGNDAD/CXR/ PQC/HPH/VII/THD. Flights are subject to Vietnam Airlines ground and air service standards.
Read More
VIAGS TAN SON NHAT HAS SUCCESSFULLY COMPLETED THE ON-CABIN CARGO TRANSPORT SERVING MISSION USING AIRBUS A350 SUPER AIRCRAFT ON ROUTE SGN-CGK-SGN, ON APRIL 15, 2020

VIAGS TAN SON NHAT HAS SUCCESSFULLY COMPLETED THE ON-CABIN CARGO TRANSPORT SERVING MISSION USING AIRBUS A350 SUPER AIRCRAFT ON ROUTE SGN-CGK-SGN, ON APRIL 15, 2020

Following the success in serving 02 international on-cabin cargo flights using the AIRBUS A350 aircraft - flight VN781 to Melbourne-Australia on 9 and 10 April 2020, dawn on April 15, 2020, VIAGS Tan Son Nhat organized a safe on-cabin cargo flight using AIRBUS A350 aircraft (without removing seats) on the flight with flight number VN9631/VN9630 - SGN - CGK – SGN route (Jakarta - Indonesia).

Read More
VIAGS TAN SON NHAT STRENGHTHENED SERVICE WORK FOR CARGO FLIGHTS

VIAGS TAN SON NHAT STRENGHTHENED SERVICE WORK FOR CARGO FLIGHTS

In the context of fierce competition and limited terminal and airport facilities like Tan Son Nhat airport, maintaining and promoting Ground Handling's competitive strength is a necessary and urgent work, improving quality to compete and aim to provide the best service to existing customers and find potential customers.
Read More
VIAGS TAN SON NHAT SERVED ATTENTIVELY THE WELCOMING CEREMONY OF THE FIRST INTERNATIONAL PASSENGERS TO HO CHI MINH CITY IN 2020

VIAGS TAN SON NHAT SERVED ATTENTIVELY THE WELCOMING CEREMONY OF THE FIRST INTERNATIONAL PASSENGERS TO HO CHI MINH CITY IN 2020

In the bustling atmosphere of New Year's Day, on the morning of January 1, 2020, at Tan Son Nhat International Airport, VIAGS Tan Son Nhat cooperated with Ho Chi Minh City Department of Tourism to welcome the first international passengers to Ho Chi Minh City in 2020 on flights: JL079 of Japan Airlines from Tokyo to Ho Chi Minh City (HND-SGN) and AF258 of Air France in codeshare with Vietnam Airlines with number as VN2106 from France to Ho Chi Minh City (CDG-SGN).

Read More
Vietnam Airport Ground Services Company Limited (VIAGS) is established on 01/01/2016 on the basis of merging three ground service providers Noi Bai, Da Nang and Tan Son Nhat.