On December 15, 2022, at the 4th Floor of VIAGS building, VIAGS solemnly held the Service Performance Awards Ceremony from EVA Air and Malaysia Airlines.
On the VIAGS side, there was the presence of Mr. Bui Duc Thanh – VIAGS Deputy General Director, Mr. Pham Phu Yen – Director of VIAGS Tan Son Nhat and General Managers of Departments.
On the airlines side, there was the presence of Ms. Le Thi Thanh Ha - Station Manager of Malaysia Airlines and Mr. Jerry Wu - Station Manager, Ms. Vu Duong Khanh Nhi – Assistant Station Manager of Eva Air.
4 service performance awards from Malaysia Airlines:
1. Zero Ground Accident Achievement 2021
2. Best CSI Rating – Check-in (1st Place) 2021
3. Best CSI Rating – Boarding (1st Place) 2021
4. Mishandled Baggage (3rd Place) 2021
And 1 service performance award from Eva Air: 2022 Best Station Performance Award For Passenger Handling
Mr. Jerry Wu – Station Manager of Eva Air thanked VIAGS Tan Son Nhat for always making efforts to improve service quality, always putting customers as the top priority, and having many initiatives and solutions in customer service.
Mr. Bui Duc Thanh - VIAGS Deputy General Director, said at the ceremony: "VIAGS always strives to provide the best services. The Service Performance Awards are the result of co-operation between VIAGS and Eva Air, Malaysia Airlines to achieve impressive successes. VIAGS will definitely continue to make efforts to meet customer needs and expectations."
The awards of airlines are evaluated based on many criteria related to service quality, compliance with safety and security procedures, equipment operation... VIAGS Tan Son Nhat has excellently met the requirements. This condition is to be recognized by reputable airlines.
With the appropriate development orientation and the right leadership of the Board of Directors and the determination and consensus of all employees, VIAGS Tan Son Nhat in particular and VIAGS in general will increasingly affirm the brand in the European, Asia and the whole world.