Participating in the conference, the delegation of 14-members VIAGS led by Mr. Le Cao The - Secretary of the Party Committee - CEO of VIAGS with Staff of Standard Services Department, representatives of the Board of Directors of VIAGS branches, staff of Passenger Service Center, Ship Service Center, Branch Service Center .... directly involved in exchanging target programs, solutions to ensure quality of services as follow recommended by Skytrax and 5-star orientation, as well as the close relationship between sales and translation. service.
On October 12, the Service Conference 2019, the delegates listened to three professional reports, including:
- Business environment of VNA and Product Orientation for the period 2020-2021 of the Planning and Development Board;
- Nielsen domestic market research brief; introduction of sale programs in 2020 and the purposes of the trading group for service activities of the Marketing and Selling Products Department.
Assessing the quality of Vietnam Airlines's service in 2019 and the target programs in 2020 of the DVHK Department.
In the afternoon of the same day, the delegation of VIAGS participated in a roundtable discussion about the topic "Ensuring aircraft interior engineering". In particular, the delegation of VIAGS also brought a short film conference to introduce about the comprehensive service quality of VIAGS.
At the end of the Conference, VIAGS was honored to be honored with two prestigious awards including:
- The best performance domestic ground handling company 2019.
- The most Innovative new product ground handling company 2019
This year's service conferences has implemented tasks for 2020, the last year for a 5-year task, which will also be a foundation, a premise and a prerequisite for the Vietnam Airlines (VNA) has grown tremendously in the next period with the aim of 5 stars. It is the first time, VNA held a Service Day in the framework of a Service Conference with talks exchanged with the leaders.
Hopefully with the best spirit for passengers, enthusiasts throughout the system, VNA in general and VIAGS in particular will achieve 5-star service quality in the coming years.
